A leading global investment management firm, dedicated to long-term growth, providing tailored investment solutions for institutions, intermediaries, and individual investors worldwide.

Managing a diverse portfolio across equities, fixed income, private markets, and alternative investments, the client adapts its strategies to meet the evolving needs of investors. With a strong commitment to sustainability, it integrates environmental, social, and governance (ESG) principles into its investment approach, ensuring long-term value creation. By combining deep market expertise with cutting-edge research, the firm successfully navigates complex financial landscapes, delivering sustained success for its clients.

As the client’s trusted Managed Service Provider for its Microsoft Teams environment, Natilik is dedicated to enhancing cost efficiency and driving technical innovation.

  • Challenge
  • Solution
  • Outcome

Challenge

During a strategic review, Natilik collaborated closely with the client to identify areas for improvement, focusing on their communications surveillance platform — a vital component of their operations. The review highlighted several challenges, including inefficiencies that delayed the capture and analysis of communications data, creating operational bottlenecks and increasing the risk of missed data leakages. Additionally, the platform’s high costs — driven by licensing, infrastructure, and maintenance — continued to rise as the business expanded, putting pressure on budgets and reducing cost efficiency.

Compounding these issues were evolving compliance requirements, with shifting regulatory expectations demanding constant adaptation to avoid legal and financial risks. Natilik aimed to assess the platform’s effectiveness and uncover opportunities for optimization, helping the client enhance performance, manage expenses, and ensure their surveillance processes remained aligned with industry standards.

Solution

To address these challenges, Natilik recommended Theta Lake as a strategic replacement for the client’s existing communications surveillance platform. Theta Lake offers a modern, comprehensive compliance solution that streamlines multiple surveillance processes and significantly enhances the user experience—particularly for the client’s compliance team. By adopting Theta Lake, the client can achieve long-term cost savings and benefit from a more efficient, scalable, and user-friendly platform tailored to their evolving needs.

As the client increasingly relies on digital communication platforms such as Microsoft Teams, Webex, and others, managing vast amounts of communication data while ensuring regulatory compliance has become a critical priority. Theta Lake’s AI-driven technology provides an intelligent, automated, and scalable solution to capture, analyze, and archive communications—ensuring adherence to industry regulations and internal policies. Key features include multi-platform recording of audio, video, chat, and shared content; AI-powered analysis to detect and flag potential compliance risks; alignment with major industry standards like FINRA, SEC, GDPR, and MiFID II; secure, encrypted archiving with seamless audit access; effortless IT integration; and a user-friendly dashboard that allows compliance teams to monitor, manage, and report on recorded communications with ease.

Outcome

By implementing Theta Lake, the client successfully transformed their communications surveillance capabilities, achieving significant cost savings, operational efficiency, and regulatory compliance. The new platform streamlined surveillance processes, reducing manual effort and enhancing the compliance team’s ability to monitor, analyse, and respond to potential risks more effectively. With Theta Lake’s AI-powered analysis and seamless integration, the client now benefits from automated compliance monitoring, real-time risk detection, and secure, scalable archiving across Microsoft Teams and other digital communication platforms. This modernisation has strengthened their ability to meet global regulatory requirements while improving user experience and reporting efficiency. As a result, the client is better equipped to manage their growing compliance needs, remaining agile in an evolving regulatory landscape. Their partnership with Natilik continues to drive innovation, cost efficiency, and long-term strategic value across their operations.