An international supplier of enrichment services and fuel cycle products, this client serves utility companies that provide electricity through nuclear generation.  Providing safe, cost effective and reliable uranium enrichment services and fuel cycle products for power generation within a framework of high environmental, social responsibility and corporate governance standards.

 

  • Challenge
  • Solution
  • Outcome

Challenge

The client had a legacy telephony/communications estate that was no longer fit for their business needs. Different sites all used different systems and solutions that didn’t integrate together, this not only meant the IT team had to try and support a myriad of systems, but also that there couldn’t be a unified company communication strategy across the whole business.

Due to the nature of the business, any system that was implemented had to have security at the heart of the solution, to ensure that all governance and security requirements were met.

Solution

A series of showcases and workshops, with teams from Natilik and the client, enabled Natilik to map all of the systems, processes and technologies that would need to be updated, replicated or replaced. These sessions were also used to discover what the client were hoping to achieve from the changes.

Armed with this information, Natilik was able to design a solution that would work across its global estate, was scalable for the future and offered the support the IT team would need so they can concentrate on other business goals.

A unified communication solution was deployed across six multinational sites that included a new telephony platform, a phone refresh, call manager, plus the installation and adoption of collaboration applications including Cisco Jabber and Webex Teams. These applications empower teams across sites and locations to collaborate better, work smarter and feel more united.

To free up valuable internal resource, Natilik are providing a managed services contract for the next five years, meaning that any end user, at any site, at any time as an issue, they can contact Natilik to help solve any problem with the system.

  • Design

    Through a series of workshops and showcases, Natilik was able to understand the business needs and design a solution that was right for the client.

  • Transition

    Over the six-month initial project period the Natilik team deployed a global collaboration solution across six sites in the UK, USA, Germany and Netherlands.

  • Manage

    Natilik will deliver a managed services solution, so the client can benefit from ongoing support and Natilik’s 24/7 tech support.

Outcome

The client now has a communications solution that is right for every part of their business. The one, unified system across all sites, means that no matter where you work within the company you have the same collaboration experience. This has led to a more unified culture across the company, a one team feeling and increased employee engagement.

Since the original project, Natilik have also helped with the deployment of ISE, Meraki and updated video conferencing and the two companies will continue to work together in the future on further projects.

  • Unified Global Team

    One collaboration solution across all sites means easier communication and collaboration within and between teams across sites and countries, leading to a closer, more engaged workforce.

  • Fully Supported

    Fully supported by Natilik 24/7 tech support means that if any issues arise, they can be dealt with in a timely manner with no or minimal impact on internal resources.

  • Asset Management

    The use of a singular solution across all sites means it easier for the client to know and understand their assets across the whole estate.

  • Adoption Approach

    Training plans and schedules to ensure buy in from end user and that the team not only used the system, but love doing so.