The client is on a journey to become a technology company that focuses on insurance, leading with a modern application approach.

To meet this goal, they came to Natilik looking to improve the performance of their business applications and reduce their costs. The Natilik team proposed combining the power of the Pure Storage Flashstack with Cisco’s Application Centric Infrastructure (ACI), deploying a scalable next generation data centre supported by AppDynamics and Turbonomic to monitor all business critical applications. The solution has significantly reduced the client’s downtime and mean-time to resolution, whilst ensuring they can meet their business objectives for aggressive growth.

  • Challenge
  • Solution
  • Outcome

Challenge

To meet their objectives, the client’s team needed to guarantee application performance, improve productivity, and deliver the best experience to their clients. This challenge came in sync with an upcoming office move requiring a full revaluation of an expensive legacy data centre infrastructure being housed on-premise in their current location.

The client were also experiencing a growing skills gap within their technical teams, causing their mean-time to resolution to drastically increase and many service critical issues to go either undetected or unresolved for some. With much of their existing resources needing to dedicate their time to BAU tasks, the client required external support to deliver the peace of mind that their critical systems are covered should an incident occur.

Solution

To achieve the client’s aggressive growth plans to double the size of the business in the next three years, the Natilik team identified the need for a platform and application focus. Natilik partnered with Cisco to design and deploy a full end to end next generation data centre, powered by industry leading Cisco ACI and supported by Natilik Dedicated Engineer Support. Utilising the Pure Storage Evergreen model, the Natilik team proposed a fully resilient Flashstack to support the growth of application usage and performance, whilst providing cost effective and scalable data centre infrastructure. Working in harmony together, industry leading software tools AppDynamics and Turbonomic were introduced to enable the monitoring of critical applications and private cloud infrastructure.

The client now also benefit from the remote expertise of the global 24/7 Tech Support team, who act as an extension of their own team to provide 24/7 remote support, 365 days of the year. A  Dedicated Engineer also sits onsite at their London office, working amongst their teams ready to resolve critical issues. Should any service-related concerns arise the client can rest assured that their Service Delivery Manager will take full ownership of ensuring a plan is put in place to deliver a timely resolution.  A number of Enhanced Services are also enabled across the client’s estate to further deliver an exceptional level of service.

Outcome

Through end-to-end visibility across a reduced number of vendors, the client can now optimise its private cloud resources, take action to guarantee application performance, and gain business insights that support business growth and enable rapid decision making. The client’s application owners will reduce downtime, reduce mean time to resolution and deliver improved client experience, all whilst remaining more cost-effective to meet the aggressive growth plans in place.

The client’s internal resources also now have more time to focus on setting the strategy that will enable the continual global growth of their business as a technology firm that focuses on insurance. Alongside this, their end users now receive consistent experience across the globe, all backed by more reliable infrastructure.