A leading insurance provider headquartered in London, the client operates internationally with a network spanning more than 650 employees across their UK and international operations. The client wanted to facilitate remote working and an agile working environment within their re-designed London office. The team wanted the solution to create an enhanced user experience, providing seamless usage for all team members whilst integrating into their existing Cisco collaboration technologies.
Natilik implemented a full end-to-end Cisco collaboration environment consisting of Webex Teams, Meetings and Contact Centre and provided bespoke adoption services to ensure the successful rollout and adoption of the solution across the business. The client now has an all-in-one, unified collaboration platform which enables over 650 employees to communicate easily from offices and remote locations all around the world.

  • 700%

    Increase in Web Conferencing

  • 9000%

    Increase in Desktop Video Meetings

  • 650+

    Employees Enjoying Simplified Communication
  • Challenge
  • Solution
  • Outcome

Challenge

The client approached the Natilik team with the aim to facilitate an agile working environment where users could collaborate with increased mobility within their re-designed London office as well as remotely. The remote working requirement was expedited by the global pandemic of 2020 as all the client’s users worked remotely for much of the year. In achieving the client’s desired business outcomes, together we had some key considerations:

  • Enhancing user experience

    The client recognised that they had a legacy of disparate collaboration solutions, which led to an inconsistent and sometimes frustrating user experience.

  • Value realisation

    The client had previously invested in Cisco collaboration solutions and wanted to ensure the investment in these technologies was maximised.

  • Seamless utilisation

    A key requirement that the client had was to ensure seamless usage for all their team members.

Solution

Natilik implemented an end-to-end Cisco collaboration environment utilising Natilik’s deployment, adoption and support services. Natilik’s recommended solution also integrated into the client’s existing on-premises video end-points and Office 365 applications, completing an end-to-end consistent collaboration experience both within and outside the office.

  • Cisco Webex Teams

    The unified client for calling, messaging and joining meetings. This was to be deployed onto desktops and mobile devices.

  • Cisco Webex Meetings

    Conferencing to be utilised via desktop and mobile devices.

  • Cisco On-Premise Voice

    Including Cisco Contact Centre, that could be controlled through the Webex Teams client with the ability to migrate to the cloud.

Outcome

The client now has an all-in-one, unified collaboration platform which enables over 650 employees to communicate easily from offices and remote locations all around the world. The team have seen an impressive uptake in the usage of the collaboration tools and they have expressed that the new tools have completely transformed their user experience and eradicated any frustrations that had previously occurred. The client has noted an increase in productivity and is noticing a heightened feeling of group connectedness with the company culture, as teams are no longer siloed by technology. The collaboration tools that the team have now put in place facilitate an agile working environment, making communication possible for everyone, regardless of their device or location.