A leading global investment management firm, dedicated to long-term growth, providing tailored investment solutions for institutions, intermediaries, and individual investors worldwide.

Managing a diverse portfolio across equities, fixed income, private markets, and alternative investments, the client adapts its strategies to meet the evolving needs of investors. With a strong commitment to sustainability, it integrates environmental, social, and governance (ESG) principles into its investment approach, ensuring long-term value creation. By combining deep market expertise with cutting-edge research, the firm successfully navigates complex financial landscapes, delivering sustained success for its clients.

  • Challenge
  • Solution
  • Outcome

Challenge

Following the successful migration of their telephony from Skype for Business to Microsoft Teams, the client sought a trusted long-term partner to manage and support their global voice estate — including Microsoft Teams and its associated ancillary services. The client’s primary objectives were clear: to deliver best-in-class managed services for their global Microsoft Teams voice estate, regularly review and refine services in line with evolving technology and industry best practices, and provide seamless, end-to-end support that ensures exceptional quality and value.

Solution

Natilik proposed a flexible and adaptable managed service solution to seamlessly manage the client’s voice estate. The solution included a dedicated resource, 24/7 tech support, partner and vendor management, service and release management, business continuity planning, contract and asset management, monitoring and alert management, and moves, adds, and changes (MACs). To ensure a smooth transition from the previous Managed Service Provider, Natilik conducted a thorough audit of the client’s infrastructure, resulting in detailed project plans, risk assessments, and mitigation strategies — all focused on minimising disruption to business operations.

Outcome

Natilik provides the client with peace of mind through a highly skilled and accredited team, ensuring expert support whenever issues arise. With teams based in APAC, the UK, and the Americas, Natilik offers global coverage across 111 countries, guaranteeing support even outside the client’s business hours. Partnering with Natilik has also optimised the client’s workforce by eliminating the need for internal teams to manage day-to-day voice estate operations, allowing them to focus on critical projects. Additionally, Natilik conducts regular service reviews, with a dedicated Service Delivery Manager collaborating with the client to identify improvements, drive value realisation, and uncover new opportunities for continuous service enhancement.

  • 200

    years of expertise

  • 38

    locations

  • 6,000

    users